Descripción del puesto

or our client, we are looking for a dynamic HR Operations Manager to lead our LATAM region.

Reporting to the Global Director of HR Operations, you will be instrumental in optimizing HR processes, fostering a high performing team and ensuring compliance with local and global standards. This position offers a unique opportunity to shape the HR landscape in a fast-paced international organization.

What You'll Do:

• Strategic Operational Leadership:
• Oversee end-to-end HR service delivery across LATAM, managing employee data, Tier 1 inquiries, benefits, leave, and reporting.
• Translate global HR strategies into effective regional operational plans, ensuring alignment with organizational goals.
• Drive regional initiatives to optimize self-service capabilities and standardize HR processes globally.
• Service Excellence & Team Development:
• Develop and monitor Service Level Agreements (SLAs) for the HR Admin team, ensuring prompt and high-quality service.
• Process Optimization & Compliance:
• Manage HR reporting and analytics, providing accurate insights for data-driven decision-making.
• Ensure compliance with local labor laws and regulations, collaborating with Legal and HR leadership.
• Collaborate with other regional HR Operations Managers to share best practices and drive consistency across regions.
• Technology & Systems:
• Utilize and optimize HR systems, HCM platforms, and self-service portals to improve efficiency.

Requisitos

• Experience: Minimum 5+ years of progressive HR operations experience, preferably in a global company.2+ years of experience leading and developing HR teams.
• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree preferred).
• Skills:
• Highly proficiency in English (mandatory).
• Strong knowledge of HR systems, HCM platforms, and self-service portals.
• Proven ability to manage and develop high-performing teams.
• Excellent communication, interpersonal, and collaboration skills.
• Strong analytical and problem-solving abilities.
• Experience in a fast-paced global organization.
• Deep understanding of employee data administration, benefits, leave management, and HR reporting.

• Attributes:
• Customer-centric mindset.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong attention to detail and commitment to accuracy.
• Proactive and solution oriented.

Beneficios

Hybrid mode: 3 days face to face + 2 days home office.

Annual bonus

Prepaid medicine

Birthday off

among other benefits.